Frequently Asked Questions

No. Carat & Clip specialises in premium artificial (imitation) jewellery. Every piece is crafted with high-quality alloys and stones designed to look as luxurious as real gold and diamonds — at a fraction of the price.

We use a combination of zinc alloys, copper-based metals, kundan, polki stones, crystal rhinestones, and premium acrylic pearls. All materials are nickel-free and skin-safe for most users.

Yes! Our Bridal Collection includes complete sets with necklaces, earrings, maang tikkas, and haath phool — perfect for weddings, engagement ceremonies, and sangeet nights. All sets are available at affordable prices with pan-India delivery.

Currently, we do not accept custom orders. We launch carefully curated collections every week, and our catalogue represents our complete available inventory. Follow us on Instagram to be the first to see new arrivals.

Delivery typically takes 3–7 business days depending on your location within India. Metro cities (Delhi, Mumbai, Bangalore, etc.) usually receive orders in 2–4 days. You will receive a tracking number via WhatsApp or email once your order ships.

Yes! We offer free shipping on all orders above ₹499. Orders below ₹499 incur a flat shipping fee of just ₹49.

Currently, we ship only within India. We are working on international shipping and hope to launch it soon. Follow us on social media for updates.

We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), net banking, and Cash on Delivery (COD). All online payments are processed securely through Shopify's PCI-compliant checkout.

Yes, Cash on Delivery is available for all orders across India. You can select the COD option at checkout and pay when the product is delivered to your doorstep.

We accept returns within 7 days of delivery if the product is unused, undamaged, and in its original packaging. Contact us via WhatsApp with your order number to start a return. Approved refunds are processed within 5–7 business days to your original payment method.

Simply message us on WhatsApp with your order number, photos of the product, and the reason for the return. Our team responds within 24 hours and will guide you through the entire process.

To keep your jewellery looking its best: store it in the pouch or box provided, keep it away from perfumes, water, and harsh chemicals, avoid wearing it while bathing or swimming, and gently wipe with a soft dry cloth after each use. Proper care can extend the life of your pieces significantly.

Our jewellery is made with nickel-free, skin-safe materials suitable for most people. However, if you have extremely sensitive skin or known metal allergies, we recommend testing by wearing the piece for a short period first. Discontinue use if you notice any irritation.

Yes! Carat & Clip products are available on Amazon, Meesho, and Flipkart. However, our website (caratandclip.in) often has exclusive collections and the best prices that may not be available on marketplace platforms.

You can reach us via WhatsApp for the fastest response, email us at hello@caratandclip.in, or use the contact form on our website. Our team is available Monday to Saturday, 10 AM – 7 PM IST.